Quality Management

Question: How does globalization influence the changes to the function of Quality Management in a workplace today? Answer: Total Quality Management refers to the structural and comprehensive outlook to organizational management that aims to improve the quality of goods and services by analyzing and refining the feedbacks and the responses in respect to such goods and services. It originated mainly in manufacturing sectors and is based on the consumers demand for the quality of the goods and services including management of the organization. An organization may refer to separate Total Quality Management or may refer to the established standards of International Organizational for Standardizations ISO 9000 series. Brire et al. (2012) have stated in his research work that the entire impact of globalization in the place of work is yet to be realized. However, many companies have successfully embraced this trend and have become more diverse and with the change of time, some certain changes are gradually emerging. As time has been growing from Fordism and Post Fordism and from industrialism and post industrialism, the new market that prevails under globalization implies several changes to the nature of the work of that organization. It can be seen that in the present days world, the structure, the content as well as the procedure of jobs have changed and the works are now more cognitively complex and more team-oriented and collaborative (Drori et al. 2013). Apart from that, it can be seen that the nature of the works are more time pressured and the latest nature is that the works are less dependent on geographical boundaries and more mobile. These features of the works have been largely influenced by globalization and the natures are yet to change (Hickson and Pugh 2014). Total Quality Management focuses on scholars and practitioners simultaneously to achieve competitive advantages in the global business scenario. It explains the management approach towards long-term success of the organization by aiming at the consumer satisfaction. All the members of the organization take active participation to improve the goods and services of the organization, the process of manufacture and the manner they work. However, it has limitation due to the lack of the theoretical framework or proper research and practice. Hence, the outcomes of Total Quality Management interventions are often unclear and inconsistent. Total Quality Management is also known as total productive maintenance (Sallis 2014). Parast and Adams (2012) have opined that the roles and the responsibilities of the human resource management and the quality management has changed a lot because these parts are gradually developing and transforming with the changed nature and pressure of globalization. However, it can be stated that the global supply of talent is comparatively less of its long term demands and the gap is a challenge for the employees in parts of the world (Hitt et al. 2012). Talib et al. (2013) have said in his research work that globalization is one of the leading concepts that have gradually become one of the major influencing factors in the business life during the past few decades. It can be stated that this phenomenon largely affects the economic condition, life of the business along with society and environments in several procedures and it is regardless to say that almost all the organizations have been largely affected by these changes. There are eight principles of TQM. They are the standard of the quality of the product is determined by the consumers, all the employees commit to work for achieving the common goal a crucial focus is made on the thinking process by taking steps to transform the inputs from the suppliers into the outputs delivered to the consumers, the organization combines all the elements of improvements to exceed the expectations of the consumers and stakeholders, the organization takes a strategic and systematic approach to achieving its goals, the organization involves continuously to find ways to be more competitive and effective by being analytical and creative in their actions, the decisions taken by the organization are made after analyzing the collected data thoroughly so that proper and accurate improved decisions are taken, appropriate communications are made involving the strategies and the methods on day-to-day basis in order to maintain the morale and motivate the employees (Goetsch an d Davis 2014). Hickson and Pugh (2014) have stated that these changes are most likely to relate towards increasing the stiff nature of competition and the speedy changes of technology and the transfer of information. In order to challenge these changes, the organizations are required to keep in mind that several new aspects along with the effects of globalization. Considering the nature of the work in the present day scenario, it can be seen that the business leaders are facing several challenges as well as pressure in the present days turbulent competitive scenario that move forward by globalization, macro and micro environmental factors along with advanced technological growth of internet. in this regards, quality management is one of the major tools in any business in order to surmount future challenges within the turbulent financial service environment. There are different factors that influence the total quality management. One of them is the commitment and the understanding of the employees. If the employees are aware of the policies of the total quality management of that organization and they are aware of the expectations of the consumers and the corporate goals then they may have the same outlook for the management of the organization. Once they become aware of the importance of such goals, they will work with greater vigor aiming the achievement if these goals. Thus, they will be more committed to their functions, which would bring the overall success of the organization (Oakland 2014). Hickson and Pugh (2014) have stated that quality management provides the financial business leaders with a clear and formalized procedure in setting the clear and achievable corporate objectives. Moreover, at the same time, it is helpful in guiding the management in planning strategies for maximizing the resources and to achieve the win-win partnership. Therefore, it can be stated that the quality management has been defined as one of the continuous processes for improvement of every production result whether it be a product or service or by removing inefficient variations and by enhancing the spinal cord of the entire work process. Talib et al. (2013) have stated that the international managers like their domestic counterparts have significantly found that incorporating the notion of quality management into their existing management procedure and the style can give proper competitive advantage. It is very important for every organization to develop good relation with the consumers. The world today being a global market is full of competition between different business organizations. The organization must focus on the requirements demanded by the consumers and aim to produce goods and services that would please them. Producing goods and services free from any defects would keep the consumers happy and will develop strong emotions between them. Happier the consumers are with the actions of the organization the longer term such organization will survive in the global market. Thus, under a competitive global market, the satisfaction of the consumers plays a significant role in the survival of such organization (Ooi 2013). From the research works of Parast and Adams (2012), it has been seen that globalization has made the management assess the benefits and the costs of several possible modes of entry into the global market. Therefore, it is no doubt to say that expansion of globalization leaves large impact on quality management of any organization and research works by several eminent researchers have found that total quality management has played in its origins one of the decisive roles in the field of globalization and it has been found that globalization is undoubtedly a direct consequence of total quality management (Drori et al. 2013). The primary objectives of an organization are to uphold its position and prestige in the global market or in the case of business organization it is profit maximization. Thus, in all case survival is the main objective of the organizations. However, quality management differs from another form of management as they focus on the quality of goods and services that would satisfy the consumers and their needs and expectations. The management makes sure that each and every member of their team focuses on making quality goods and services at every stage (Zink 2012). Thus, the main focus of total quality management is to ensure good quality of products, better teamwork, the satisfaction of the consumers and productive management philosophies for improvement in their process which would eventually bring organizational success. On the other hand, other forms of organizational approaches aim at the volume of production and the price of the products. The quality of the product is controlled by detection methods, and the management solves the problems by defining and managing the production. Thus, it is a post-production inspection (Jurow and Barnard 2013). There are different tools for quality management. Kaoru Ishikawa, a professor of Tokyo University, emphasized some of the tools of quality management. They are preparing a control chart that shows graphs to study the progress of the organization over time, identification of the possible causes of the problems of the effects faced by the organization and solving them by sorting useful ideas, proper collection of data and the analysis of same, histogram is the most commonly used graph that shows the frequency and how often the different values in the collected sets of data occurs, the pareto chats show the most significant factors in the form of bar graph, scatter diagrams indicates the relationship between the pairs of numerical data comprising one variable in each axis and finally the stratification of data which involves a technique that separates the data gathered from the variety of other sources so as to show the patterns clearly (Zehir et al. 2012). Apart from these, benchmarking is another tool that is used to mark the best techniques, planned and successful project practices that would create ideas for improvement and would provide a basis to determine the performance of the organization. Thus, it will be helpful for comparing the present quality standards of the organization with the other similar organization. The meetings must include important members and qualified members who are capable of making quality decisions for the quality management of the company. Collective decision-making is essential for the smooth running of the projects. The meetings must involve the project team, stakeholders, sponsors and project manager so that they can lay down their estimates and activities, which have a major impact on the projects of the organization (Asif 2013). A proper inspection is also needed to make sure that the products meet the standards of quality after analyzing the respective reviews of such products. 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