Project Management Ivr

Project Management Student Project Part 1 The governance IVR Project Executive Summary The objective of the proposed toil is for Organization Name (The Organization) to purchase, install, and instrument a bare-ass IVR from The trafficker software system, using a touch-tone arranging and text to talk (TTS). This will replace the existing IVR system, from InterVoice Inc. that uses self-winding speech actualisation (ASR) and professional voice recordings. The initial roll divulge(a) of the IVR placement would be in English only, with the idea to expand to three-f elderly languages in time for the 2010 Winter Olympics in Vancouver. The quote provided by The vendor software system, including hardware requirements is $180,000 and duration of the project is 3 months (12 weeks in total). The drive of the raw(a) IVR will effectively reduce instancy admirer on the call centre. Being able to retire the former(a) IVR will eliminate the InterVoice maintenance contract ($51,000 annually), and eliminate the represent associated with recording announcements, and compiling grammars (how voice commands are recognized), which occur quarterly. The new system is expected to reduce customer complaints ab break the IVR by 70%, and improve customer satisfaction by intimately 50%.

Business Issue The proposed new IVR is designed to lenify pressure on the The Organization call centre by pickings the first contact calls and offloading 45 60% of those, from customers expression for bordering bus information. This will reduce operating costs by eliminating the current IVR vendor su pport contract, and removing the need to sen! d out voice recording requests, and eliminating the need for grammar changes. Additionally, moving to The Vendor Softwares IVR will see The Organization integrate condescend on with existing The Vendor products. It has the great benefit of putting the IVR in the position of keeping up to date with emerging The Vendor enhancements including the ability to push line and stop remarks out externally via IVR and Web, as well as the...If you want to function a full essay, order it on our website: OrderCustomPaper.com

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